Quality management systems -- Guidelines for process improvements in health service in Organizations
IWA 1:2005 provides additional guidance for any health service organization involved in the management, delivery, or administration of health service products or services, including training and/or research, in the life continuum process for human beings, regardless of type, size and the product or service provided.
Certification Benefits
Improve delivered health service quality through complementing exiting accreditation and process improvement methodologies to increase the value added to the organization and customerImprove organization image, increase customer confidence, and have a tool available to reward qualityMaintain consistency in the global approach with other ISO-9000 sector-specific documentsDevelop / incorporate a process that is actionableMinimize burden on health service organizationsIncreased organizational effectiveness & efficiencyProvides framework for managing the organizationImproved medical outcomes by consistent application of best practiceIncorporates learning from other businesses using mature Quality Management SystemsImproved customer satisfactionStandardized work and documentation for acute and chronic illnessesPromotes common quality language / terminologyAddresses gape in accreditation criteriaAssists with regulatory complianceIncorporates metricsReduces risk, e.g. liability